Subscription Terms

Subscribe & Save Benefits

• Instant Savings: Get up to 66% off regular pricing
• 10% First Order Discount: Additional discount on your initial purchase
• Automatic Delivery: Never run out - receive products on your schedule
• Flexible Scheduling: Choose delivery frequency (15, 30, 60, or 90 days)
• Cancel Anytime: No commitments, no penalties
• Easy Management: Update, pause, or cancel by contacting our support team

How It Works

IMPORTANT: Subscriptions automatically renew based on your selected frequency. You will be charged on your billing date unless you cancel or pause beforehand.

Billing Schedule

• First Charge: Processed immediately when you subscribe
• Recurring Charges: Automatically billed based on your selected frequency
• Billing Frequency Options:
  • 15 days - Charges every 15 days
  • 30 days - Charges every 30 days
  • 60 days - Charges every 60 days
  • 90 days - Charges every 90 days
• Payment Method: Charges applied to the card on file
• Price Lock: Your subscription price remains fixed unless you change products

Statement Descriptor

Charges appear on your credit card statement as CIALIX18443697605

Failed Payments

If a payment fails, we'll attempt to process it again within 24 hours. If payment continues to fail:

• You'll receive email notification
• Your subscription may be paused
• Contact support to update payment method
• Shipment delayed until payment is successful

You can cancel your subscription at any time with no penalties or fees.

How to Cancel

Cancellation Timing

• To Avoid Next Charge: Cancel at least 10 days before your next billing date
• Processing Time: Cancellations processed within 1-2 business days
• Confirmation: You'll receive email confirmation once cancellation is complete
• No Partial Refunds: Current billing period is not refundable after shipment

Pausing Your Subscription

Not ready to cancel? Pause your subscription instead:

• Skip one or multiple deliveries
• Resume anytime without re-subscribing
• Keep your discounted pricing
• Contact support to pause your subscription

30-Day Satisfaction Guarantee

We stand behind our products with a comprehensive satisfaction guarantee:

• Refund Window: Request refund within 30 days of receiving your order
• Opened Products: Eligible for refund if only a reasonable amount used for testing
• Processing Time: Refunds processed within 5 business days of approval
• Return to Account: May take up to 30 days to appear on statement

Automatic Refund Situations

Full refunds (including shipping and handling) automatically issued for:

• Fraudulent transactions
• Unauthorized charges
• Billing errors

What's Not Refundable

• Shipping and handling fees (except fraud/unauthorized charges)
• Orders beyond 30-day guarantee period
• Excessive product usage beyond reasonable testing

How to Request a Refund

1. Contact support at (844) 369-7605 or [email protected]
2. Provide order number and reason for refund
3. Follow return instructions if product return required
4. Receive confirmation once refund is processed

Note: Limit one refund per product. Repetitive refund requests are not permitted unless products are defective.

24/7 Customer Support

Our team is always ready to help you manage your subscription:

Modifying Your Subscription

Contact our support team to make changes to your subscription:

• Change Delivery Date: Adjust next delivery up to 3 days before billing
• Update Frequency: Switch between 15, 30, 60, or 90-day cycles
• Change Products: Swap products anytime (pricing may adjust)
• Update Quantity: Increase or decrease order quantity
• Update Payment Method: Change card on file
• Modify Shipping Address: Update delivery address

Changes must be made at least 10 days before next billing date to take effect on that cycle.

Shipping

• Free standard shipping on all subscription orders
• Orders ship within 24 hours of billing
• Delivery typically 3-5 business days (US)
• Tracking provided via email

Product Availability

In rare cases, subscribed products may be out of stock:

• We'll notify you immediately
• Options to substitute, wait, or cancel
• No charges until product ships

Subscription Modifications by Cialix

We reserve the right to:

• Discontinue products with 30-day notice
• Adjust pricing with advance notification to existing subscribers
• Modify subscription terms with notice

You'll always have the option to cancel if you don't accept changes.